top of page
Privacy Policy

Last updated: August 2025

 

At Time to Unwind, your privacy and trust are important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you book a treatment or submit information through my website or booking systems.

​

1. Who I Am

​

Time to Unwind

Owner: Elizabeth Wilson

Business Address: Craigends Cottage, High Street, Auldearn, IV12 5TH

Email: info@time2unwind.co.uk

Phone: 07720631912

​

2. What Information I Collect and Why

 

When you book an appointment or submit a consultation form, I may collect the following personal information:

 

  • Name and contact details (such as email address and phone number) – for appointment reminders and essential communication.

  • Health information – to ensure treatments are safe, appropriate, and tailored to your needs.

  • Payment details – when relevant, for invoicing or securing your appointment (Note: I do not personally store any card information).

  • Booking history and preferences – to provide consistent and personalised care.

​

This data is collected via:

  • Schedulista – for managing appointments.

  • Boomform – for collecting health questionnaires and consent forms.

​

3. How I Use Your Information

 

Your information is used solely for:

 

  • Managing and confirming your appointments

  • Providing safe and effective treatments

  • Communicating with you about your bookings or treatment plans

  • Meeting legal and insurance requirements

​

I never sell or share your data for marketing purposes without your explicit consent.

​

4. Lawful Basis for Processing

 

I collect and process your personal data under the following lawful bases:

 

  • Contract – to provide the services you’ve requested

  • Legal obligation – to comply with professional, insurance, or regulatory requirements

  • Consent – for optional communications, such as newsletters (if applicable)

  • Vital interests – to protect your health during treatment sessions

​

5. How Your Data Is Stored and Protected

 

Your data is stored securely through third-party platforms:

 

​

I take appropriate measures to ensure your data is stored safely and accessed only by me, or in limited cases, those providing administrative or technical support under confidentiality agreements.

 

Paper records (if used) are stored securely and destroyed appropriately when no longer required.

​

6. How Long I Keep Your Data

 

In accordance with insurance and legal requirements, I retain client treatment records for 7 years from your last appointment (or until the age of 25 for children). After this time, your information will be securely deleted or destroyed.

​

7. Your Rights

 

You have the right to:

 

  • Access the personal data I hold about you

  • Correct any inaccurate information

  • Withdraw consent (where applicable)

  • Request that your data is erased (unless required by law to retain it)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re concerned about how your data is handled

 

8. Third Parties

​

I may occasionally use trusted third-party services to support the functioning of my business (e.g., accounting software, secure cloud storage, or newsletters). Any third-party providers I use are GDPR-compliant and handle your data with care.

​

9. Cookies & Website

​

If you access my services via my website, cookies may be used to enhance your browsing experience. You can manage cookie settings via your browser at any time.

​

10. Contact Me

 

If you have any questions or concerns about how your data is used, please feel free to get in touch:

​

Email: info@time2unwind.co.uk

Phone: 07720631912

  • Facebook Social Icon
bottom of page